Following are the terms and conditions that constitute our shipping, processing, and refund policy.
Domestic Shipping Policy
Shipment processing time
We aim to process orders on the same or next day. All orders are processed within 2-3 business days. Orders are not shipped or delivered on a Sunday or holidays.
If we are experiencing a high volume of orders, or unforseen circumstances, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment method via Royal Mail Tracked 48hrs
Estimated delivery time
2-3 business days
£5 charge covers small parcel delivery plus packaging. Medium parcel delivery begins at £7.
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number or proof of postage.
Customs, Duties and Taxes
The price listed is the final price payable to Equine Balance Bands at checkout.
Damages
Equine Balance Bands are not liable for products damaged or lost during shipping, we will however assist with order retrieval or replacement / refund provided that the conditions of the delivery agreement have been met. (For example, that 30 days have passed and the order has not been delivered). If goods are received damaged please contact us immediately at info@equinebalancebands.com or +44 (0) 7951630723 in order that the shipment carrier may be notified or to file a claim.
Please save all packaging materials and damaged goods as proof.
International Shipping Policy
We currently ship Worldwide. Please be aware that depending upon the country of delivery, countries may charge additional fees or duties on imported items. Some countries may collect VAT upon delivery.
Parcels shipped via Royalmail International Tracked (Standard delivery) are likley to incur additional customs charges for EU customers. Standard delivery to Europe is approximately 5-7 days. We share your delivery contact information including e-mail with the courier, so you can receive direct communication regarding payment of the customs charge.
Standard delivery outside of Europe is 7-14 days.
Goods may take longer to receive than normal from time to time due to customs inspections or other global logistics issues.
There may be an option (country dependent) for express shipping with pre-paid customs duties and taxes paid. If this option is available at checkout delivery may be by Royalmail, DPD, UPS or alternative courier.
Expect to reduce the expected delivery time by 2 to 3 days.
Returns and Refunds
Refunds issued for products returned in new, unused condition in original packaging within 30 days from date of purchase. Items returned not meeting these requirements will have a refund deduction based on current re-sale value. Proof of purchase required. Refunds will be made within 21 days of receipt of item. Buyers are responsible for the return shipping cost.
In the event that a product is not as described Equine Balance will provide a return shipping label at no extra charge and refund the order including original shipping cost in full.
Returns can be sent to;
Equine Balance bands
28 Sutton Avenue
Seaford
East Sussex
BN254LH
Cancellations / Changes to Orders
If you wish to cancel your order before it is shipped, the cancellation must be made before product dispatch ( before 11.00am on the same or following day depending upon time of placing the original order. Please let us know by email or phone, your request, order number and full name and address.
Email: info@equinebalancebands.com
Phone: 07951630723